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My payment was declined.

If your payment was declined, please try the following steps:

  1. Verify your billing information
    • Double-check that all payment and billing details have been entered correctly.
    • We recommend manually entering your information rather than using autofill.
    • Make sure your billing address matches exactly what your bank or card issuer has on file.
  2. Try submitting the payment again
    • After confirming your information is correct, please attempt the transaction one more time.
  3. Contact your bank or card issuer if the issue continues
    • Payment declines are typically caused by the card issuer rather than our system.
    • Common reasons include insufficient funds or a mismatch between the billing information entered and the information on file with the card issuer.
    • Your bank or card issuer can provide specific details about why the transaction was declined and help resolve the issue.

Please note that we are unable to override or resolve payment declines on our end, and orders cannot be placed by phone or email.