---
title: Loading wheel will not go away during checkout
description: Loading wheel will not go away during checkout
---

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# Loading wheel will not go away during checkout

## If you're receiving an error during checkout, it may be related to the shipping method selection. Please follow the steps below:

#### Step 1: Verify a Shipping Method Is Selected

Before proceeding through checkout, make sure you have selected a shipping method.

If you're unsure whether one was selected, return to the shipping section of checkout and confirm that a shipping option has been chosen.

#### Step 2: Refresh the Page

Sometimes checkout information doesn't load properly. Try the following:

**On a computer:**

- Refresh the page normally 3 times.
- Then perform a hard refresh by pressing **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) 3 times.

**On a mobile device:**

- Completely close your browser app and reopen it.

#### Step 3: Check the Shipping Method Again

After refreshing:

- Confirm that a shipping method is selected.
- If no shipping method is selected, choose one and continue to the next step of checkout.
- If a shipping method is already selected, try proceeding through checkout again.

#### Step 4: Did the Issue Resolve?

If you are now able to continue through checkout, no further action is needed.

If the error persists, continue to the next step.

#### Step 5: Clear Browser Data and Try Again

Please:

1. Close your browser completely.
2. Clear your browser's cookies and cache.
3. Reopen your browser.
4. Return to the website and begin the checkout process again.

**Important:** If you restart the checkout process, your preferred player number may temporarily appear unavailable. If this happens, please wait approximately **30 minutes** and try again, as the number may be temporarily reserved by your previous session.

#### Step 6: Contact Customer Service

If you're still unable to complete checkout after following the steps above, please contact our customer service team (customerservice@gearupsports.net) and provide:

- The email address associated with your account
- A description of the issue
- Any error messages you receive
- A screenshot of the error, if available

Our team will investigate the issue further and work with our technical team if additional assistance is needed.

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