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I Can't Log Into My Account

If you're having trouble accessing your account, please follow the steps below:

Step 1: Verify Your Email Address

Make sure you're using the email address associated with your account. If you're unsure, check for any alternate email addresses you may have used when placing orders.

Step 2: Clear Your Shopping Cart (If Applicable)

If you have items in your shopping cart, please remove them before attempting to reset your password. In some cases, a full cart can interfere with the password reset process.

Step 3: Reset Your Password

Use the password reset option on the login page to request a password reset email.

  • Check your inbox for the password reset email.
  • Be sure to check your spam or junk folder if you do not see it.
  • Follow the instructions in the email to create a new password.

Step 4: Try Logging In Again

Once your password has been reset, return to the login page and sign in using your new password.

Still Having Trouble?

If you're unable to reset your password or access your account after completing the steps above, please contact our customer service team by emailing customerservice@gearupsports.net and provide:

  • The email address associated with your account
  • A description of the issue you're experiencing
  • Any error messages you receive

Our team will investigate further and help get you back into your account as quickly as possible.